On April 24, 2023, I got a charge of $250 from Skin Laundry as a monthly membership fee.I attempted on several occasion (with proof) to have them resolve the situation. I have a screenshot proof that it went through successfully. On April 15, 2023, they sent me a link to complete my cancellation, in which I did the same day. On ApI notified Skin Laundry Topanga Village of my intent to cancel my membership. Despite the emails I have written to no less than FIVE different email addresses, numerous calls and texts, and showing ** in person to speak with the front desk staff, I have received no response in canceling my membership.I demand that someone from Skin Laundry CONFIRM that my membership has been canceled and I will no longer be charged. ![]() ![]() Upon checking my online account, I see that my membership is still "Active".After reading numerous complaints from other Skin Laundry members who have attempted to cancel their accounts, I am concerned that my membership will not be canceled and I will continue to be charged for a service I no longer use or want. I received an automated response stating that the form was received, but have not received confirmation that my membership has been canceled. I have been trying to contact Skin Laundry for 4 days straight by calling, texting, emailing, and in person at their ****************** location.On Saturday 8/12/23, I filled out their Membership Cancellation Form in order to cancel my monthly facial subscription and prevent from incurring any future charges.
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